Nails By Paris is a luxury home-based salon located in Tahmoor. We aim to provide high quality nail services for all. Specialising in builder gel, nail growth and nail art, we work with you towards creating the nails of your dreams.

Before you book, please read the policies carefully. By booking with us, you are deemed to have agreed to the following Terms and Conditions (which constitutes the agreement between you and us).

If you cannot find the relevant information that you require, feel free to email nailsbyparisaus@gmail.com or message us on Instagram @by_nbp.

- Bookings can be made online or in person when rebooking. We no longer accept bookings via DMs.
- We only service clients aged 16+
- For any nail art, please send your inspiration photos before booking so we can quote accurately.
- You can book up to 48 hours prior and up to 30 days in advance.
- Clients must disclose allergies, sensitivities, medications, or medical conditions that may affect treatment. Nails By Paris is not responsible for reactions where information was not disclosed.

- A non-refundable booking fee is required to secure all appointments. Without a booking fee, your appointment will be forfeited. Booking fees are non-refundable under any circumstances
- The fee is 50% of your total service cost (e.g., $120 service = $60 booking fee).
- The booking fee covers time lost from late cancellations and no-shows.
- Your booking fee can be transferred once if you provide more than 24 hours’ notice.
- The booking fee is not transferable to another person (friends/family/partners).
- Final payment is due on the day via cash, EFTPOS, or bank transfer. Digital receipts are available.

- Rescheduling requires a minimum of 24 hours’ notice.
- Your booking fee can be transferred once if you provide more than 24 hours’ notice.
- You must rebook within 1 month of your original appointment or the booking fee will be forfeited.
- If you reschedule more than once, a new 50% booking fee is required.
- If you cancel your appointment, you are forfeiting your booking fee
- If you provide less than 24 hours’ notice, this counts as a cancellation and your booking fee will be forfeited.

When Nails By Paris may cancel your appointment:

Nails By Paris reserves the right to refuse or stop a service at any time if we believe it is unsafe, inappropriate, or if policies are not respected. Your booking fee will be kept as a termination fee if needed due to:
- Abusive behaviour
- Damaging property
- Negotiating prices or booking fee payments
- Inappropriate behaviour/comments (e.g., racism, homophobia)
- History of no-shows or last-minute cancellations
- Being previously blacklisted

Nails By Paris reserves the right to refuse or stop a service at any time if we believe it is unsafe, inappropriate, or if policies are not respected. Your booking fee will be kept as a termination fee if needed due to:
- Abusive behaviour
- Damaging property
- Negotiating prices or booking fee payments
- Inappropriate behaviour/comments (e.g., racism, homophobia)
- History of no-shows or last-minute cancellations
- Being previously blacklisted

- You’ll receive a confirmation text/email 24 hours before your appointment (including parking info).
- Please text us and wait in your car until we let you know that we are ready.
- If you are 5–10 minutes later, we may need to adjust or shorten your service.
- If you are more than 15 minutes late, your appointment will be cancelled.
- If you no-show or cancel last minute, you must pay in full to secure your next booking.

No-shows or clients who consistently cancel/reschedule their appointments will be blacklisted and will not be able to make any appointments in the future.

Nails By Paris does not offer refunds under any circumstances, only repairs and removals. Throughout your appointment, you will be continually asked whether you are happy with what you are receiving. This ensures that you can voice your opinions and inform us of any changes you want made.

When booking your appointment, please ensure you do not have any conditions that may affect the ability of us performing an enhancement. You will be required to fill out a consultation form when you arrive, in which you can inform us of these contra-indications. If you arrive at your appointment with any risky conditions (e.g, infections, immense fingernail damage, contagious conditions etc), your appointment may be cancelled or your treatment may not be performed to its fullest potential.

We take the health of ourselves and clients very seriously, and will not risk further damage to yourself or other clients by contaminating our equipment & products. If you are unsure about your condition, please message us directly before making a booking!

If you have tested positive to COVID or you have any COVID, cold, flu, or infectious respiratory symptoms, please message us directly to reschedule your appointment. If you ignore your symptoms or fail to alert us of your symptoms, you will be turned away and lose your booking fee.

If you experience premature breakage or lifting within 72 hours of your initial appointment, please notify us. We will book you in for the next available appointment for a free repair. We don’t provide free fixes for change of mind as you will regularly be asked during your appointment if you are satisfied with your nails.

Any repairs after the 72 hour grace period will incur an additional fee.

We are not responsible for how you look after your nails once you leave the salon. We will provide you with an aftercare card with information on how to look after your nails.

Several factors can impact the longevity of your nails such as nail biting, your lifestyle and how you use your hands.

You will not be eligible for free repairs if:
- You have bitten or ripped the nail off
- Length isn’t appropriate for your lifestyle
- You have stained your nails (e.g. hair dye, seasonings)
- Change of mind
- Trauma to your nail (e.g. jammed in a door, getting caught, knocking it around)
- You are continuously losing/damaging your nails
- Minor imperfections (e.g. miniature bubbles, fluff)

Photos and videos will be taken during appointments for social media purposes. If you do not wish to have any taken, please let me know before your appointment,.

If you are wearing any personal/work logos or branded clothes/uniform, it will be cropped out or another photo will be chosen to protect your privacy. This content will be used for social media, our website and for marketing purposes. If you are uncomfortable with this, please let us know and we won’t take any photos or videos.

Ensure your hands and nails have been washed thoroughly before your appointment for health and hygiene reasons. If your nails need to be cleaned, this will incur additional time and cost for the final service.

When you arrive, please text us and we will open the gate for you. You can park in the driveway, up to the right, out of the way of the entrance. Please wait in your vehicle until we text you that we are ready. This allows us to confirm that we are ready for your appointment and aren’t with another client! If we are with another client, you can park on the grass in front of the mailbox.

Our salon does not have the space to allow additional guests. Please come to your appointment alone (no kids, partners, friends or family). If you require someone to assist you during your appointment (e.g. disability worker), please inform us beforehandso we can arrange this.

Please ensure you have blocked out enough time for your appointment, duration varies per appointment and the expected duration is displayed when booking your appointment. We will not rush the service as we ensure the quality of our services. You will be asked at each step of the service if you are happy with what has been done before we move on to the next step. There are no refunds for change of mind once you leave the appointment!

The ACCC states the following regarding refunds for consumers.

"Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:
- They got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
- The problem with the product was caused by the consumer misusing it
- They knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
- Asked for a service to be done in a certain way against the advice of the business
- The problem with a service was caused by the actions of someone other than the business.

Examples of the above in regards to nail services, in which you are not entitled to a refund:
- You requested purple nails at your appointment but changed your mind to green nails after the purple had been applied and cured.
- You request Extra-Long Gel-X Nails but you are rough on your hands so we suggest Builder Gel but you decline, causing premature lifting and damage.
- You requested 3D charms and gems but you were made aware that they may fall off if you misuse your nails.
- Not following the provided aftercare information and advice, leading to breakages, lifting, chipping
- Your nails fall off within 3 days after damaging them and using them as tools.