All bookings can be made via our online booking system or in person. We no longer accept bookings via DMs. For any nail art, please send your inspiration pictures before booking so that we can quote the appropriate nail art tier. You can book online up to 48 hours prior and 30 days in advance.

A non-refundable booking fee is required for all appointments to be secured. The booking fee is 50% of your total service cost (e.g. a $80 full set requires a $40 booking fee). Without a booking fee, your booking will be forfeited and made available to others. This cost covers time lost due to last-minute cancellations, cancellations due to being late and no-shows. As a small business, each no-show or cancelled appointment is time that could’ve been allocated to other clients.

There is a two ways to pay your booking fee:

• Online Booking system - choose your desired service(s) and pay your booking fee at the end.
• In-Salon Booking - You can use EFTPOS, direct transfer or cash to pay your booking fee for future appointments.

Final payment for your services can be made on the day using cash, EFTPOS or direct bank transactions. Digital receipts can be provided.

Rescheduling requires a minimum of 24 hours' notice. Your booking fee can be transferred once, provided 24 hours' notice is given. You must pay a new booking fee if you reschedule more than once. You will be classified as a cancellation if you give less than 24 hours notice to reschedule. You cannot reschedule this appointment and your booking fee will be forfeited. Those who cancel their appointments are not entitled to a refund as the booking fee is non-refundable.

Reasons that Nails By Paris may cancel your appointment (Booking fees will be kept as a termination fee):

• Abusive behaviour
• Damaging property
• Negotiating prices and/or booking fee payments
• Inappropriate behaviour, comments or conversation (racial slurs, homophobia etc)
• History of no-shows or last-minute cancellations
• Previously blacklisted from booking appointments with Nails By Paris

You will be sent a confirmation text and email 24 hours before your appointment to confirm your appointment and ensure you are on time. If you are 5-10 minutes late, we may not be able to complete the full service and may have to modify any nail art to fit into your appointment slot.

For early clients, please text us and wait in your vehicle. We may still be with a previous client, cleaning the salon or having a break.

If you are more than 15 minutes late, you will incur an additional $15 late fee on top of your final service price. 

After 20 minutes, your appointment will be cancelled and you must pay in full to secure your next appointment.

No-shows or clients who consistently cancel/reschedule their appointments will be blacklisted and will not be able to make any appointments in the future.

Nails By Paris does not offer refunds, only repairs and removals. You will be continually asked throughout your appointment whether you are happy with what you are receiving. This ensures that you can voice your opinions and inform us of any changes you would like made.

When booking your appointment, please ensure you do not have any conditions that may affect the ability of us to perform an enhancement. You will be required to fill out a consultation form when you arrive, in which you can inform us of these contra-indications. If you arrive at your appointment with any risky conditions (e.g, infections, immense fingernail damage, contagious conditions etc), your appointment may be cancelled or your treatment may not be performed to its fullest potential. 

We take the health of ourselves and our clients very seriously, and will not risk further damage to yourself or other clients by contaminating our equipment & products. If you are unsure about your condition, please message us directly before making a booking!

If you have tested positive for COVID or you have any COVID, cold, flu, or infectious respiratory symptoms, please message us directly to reschedule your appointment. If you ignore your symptoms or fail to alert us of your symptoms, you will be turned away and lose your booking fee.

If you experience premature breakage or lifting within 48 hours of your initial appointment, please notify us. We will book you in for the next available appointment for a free repair. We don’t provide free fixes for change of mind as you will regularly be asked during your appointment if you are satisfied with your nails.

Any repairs after the 48 hour grace period will incur a fee of $10 per nail.

We are not responsible for how you look after your nails once you leave the salon. We will provide you with an aftercare card with information on how to look after your nails.

Several factors can impact the longevity of your nails such as nail biting, your lifestyle and how you use your hands.

You won’t be eligible for free repairs if:

• You have bitten or ripped the nail off
• Length isn’t appropriate for your lifestyle
• You have stained your nails (e.g. hair dye, seasonings)
• Change of mind
• Trauma to your nail (e.g. jammed in a door, getting caught, knocking it around)
• You are continuously losing/damaging your nails
• Minor imperfections (e.g. miniature bubbles, fluff)

During and after your appointment, we may ask to take photos and/or videos. Your face will not be shown in any photos or videos taken. If you are wearing any personal/work logos or branded clothes/uniform, it will be cropped out or another photo will be chosen to protect your privacy. This content will be used for social media, our website and for marketing purposes. If you are uncomfortable with this, please let us know and we won’t take any photos or videos.

The ACCC states the following regarding refunds for consumers.

"Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• They got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
• The problem with the product was caused by the consumer misusing it
• They knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
• Asked for a service to be done in a certain way against the advice of the business
• The problem with a service was caused by the actions of someone other than the business.

Examples of the above in regards to nail services, in which you are not entitled to a refund:

• You requested purple nails at your appointment but changed your mind to green nails after the purple had been applied and cured.
• You request Extra-Long Gel-X Nails but you are rough on your hands so we suggest Builder Gel but you decline, causing premature lifting and damage.
• You requested 3D charms and gems but you were made aware that they may fall off if you misuse your nails.
• Not following the provided aftercare information and advice, leading to breakages, lifting, chipping
• Your nails fall off within 3 days after damaging them and using them as tools.

Ensure your hands and nails have been washed thoroughly before your appointment for health and hygiene reasons. If your nails need to be cleaned, this will incur additional time and cost for the final service.

When you arrive, please text us and we will open the gate for you. You can park in the driveway, up to the right, out of the way of the entrance. Please wait in your vehicle until we text you that we are ready. This allows us to confirm that we are ready for your appointment and aren’t with another client! If we are with another client, you can park on the grass in front of the mailbox.

Please come to your appointment alone as we do not have space for other guests (no kids, partners, friends or family). If you require someone to assist you during your appointment (e.g. disability worker), please inform us beforehand.

You must have a design or colour prepared before booking to ensure we stay on time during your appointment.

Please ensure you have blocked out enough time for your appointment, duration varies per appointment and the expected duration is displayed when booking your appointment. We will not rush the service as we ensure the quality of our services. You will be asked at each step of the service if you are happy with what has been done before we move on to the next step. There are no refunds for change of mind once you leave the appointment!